Refund and Returns Policy

Overview

You have the right to withdraw from a distance (online) purchase within 14 days of receiving the goods without giving any reason. We additionally offer a voluntary 30-day return policy (see “30-day voluntary returns” below).

Remark about specific products:
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

1) Order cancellation before shipment

If you want to cancel an order before it has been shipped, please email us as soon as possible at info*ipeewell[.]com (without [] and @ instead of *) with your order number. If the order has not yet shipped, we will cancel it and refund any payment (if already captured).

If the order has already shipped, please follow the instructions under Right of withdrawal (14 days).

2) Right of withdrawal (14 days)

To exercise your right of withdrawal, notify us in writing (email is sufficient) within 14 days of receiving the goods. Please include:

Order number
Your name and address
A clear statement that you are withdrawing from the contract

You must then send the goods back within 14 days after you informed us of your withdrawal.

3) 30-day voluntary returns (in addition to the 14-day right of withdrawal)

In addition to your statutory right of withdrawal, we offer a voluntary 30-day return. For voluntary returns, the item must be unused, in the same condition as received, and in the original packaging.

4) Conditions for returns

To be eligible for a return (withdrawal or voluntary return):

The item must be unused, in the same condition as received, with all parts included.
The item must be in the original packaging (or packaging providing equivalent protection for transport).
A receipt or proof of purchase is required.

We do not accept returns of products that show signs of use, contamination, or damage not caused by our error.

5) Return address and return shipping

To return a product, please send it to:

iPeeWell d.o.o.
Celovška 14
3000 Celje
Slovenia, EU

Return shipping costs:

For withdrawal/voluntary returns, you are responsible for the direct cost of returning the goods, unless we explicitly agree otherwise.
If the return is due to a defect, damage on arrival, or our error, please contact us first; we will provide instructions and handle shipping arrangements case-by-case.

We recommend using a trackable shipping service and appropriate packaging. We are not responsible for items lost in transit back to us.

6) Refunds

Once we receive and inspect the returned item, we will inform you by email whether the refund is approved or rejected.

If approved:

The refund will be issued to your original method of payment.
We will process the refund within 14 days from receiving the returned goods or from receiving evidence that you sent them back (whichever occurs first). We may withhold reimbursement until we have received the goods back and inspect them.
Return shipping costs you paid to send the item back to us are not refundable (unless the our agreement before returning is different).

Original delivery charges: If applicable law requires it, we will refund the standard (least expensive) delivery option offered at the time of purchase.

7) Exchanges (defective or damaged items)

We replace items only if they are defective or damaged. If you need an exchange for the same item, email us at info*ipeewell[.]com (without [] and @ instead of *) with your order number and a description of the issue (photos if available). We will provide return/shipping instructions.

8) Sale items

Items purchased at a discounted price are refundable under the same rules as above. Refunds are issued for the price actually paid.

9) Late or missing refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company (posting times vary).
Contact your bank (processing time can vary).
If you’ve done all of this and still have not received your refund, contact us at info*ipeewell[.]com (without [] and @ instead of *).