iPeeWell Uroflowmeter FAQ & Troubleshooting

1. Check if you have turned on the device.
2. Use a new USB power adapter (2A capable recommended) / full powerbank (test, some so not work). Read hardware requirements in user's manual.
3. Turn the Uroflowmeter device off and on again. Close and restart the application.
4. In the event of RF interference from other devices, it is recommended that you try the following: use the Uroflowmeter in another location; increase the distance between other equipment and Uroflowmeter; consult with the seller or consult a radio/TV specialist.
5. Carefully read the chapter on installing the device and the chapter on warnings.

1. Check if you have removed the protective cover.
2. Check if the device is correctly installed (base, horizontal, location) and correctly calibrated.
3. Check that there are no surrounding disturbing factors that would interfere with the measurements.
4. Do not touch the device during the measurement.
5. If the weight used does not indicate the correct weight, exclude the use of urine density.

1. Check if you have turned on the device.
2. Check whether the mobile smart device or PC itself (without our application active) is already connected/paired with the Uroflowmeter device. Remove the bluetooth bond in the operating system.
3. Check your power management settings (in Windows): USB power management: Windows can put USB devices to sleep to save power. Disable USB Selective Termination Settings: Go to Control Panel -> Hardware and Sound -> Power Options -> Change Plan Settings -> Change Advanced Power Settings. Find USB Settings -> USB Selective Termination Setting and set it to Disabled.
4. The memory of the Windows operating system can become saturated and the bluetooth module starts working incorrectly. Restart your computer.
5. Certain bluetooth modules are not able to connect to the iPeeWell Uroflowmeter. If your module reports the RSSI value as a positive number, it most likely will not work with the uroflowmeter. Try replacing it / turning it off and using another one. iPeeWell offers USB bluetooth adapters that work with our devices.

Due to the properties of the biodegradable material, enclosure changes color slightly when exposed to UV rays. It is a natural phenomenon. Discoloration is best known for the white case, which can turn yellow.

1. If the measurement is very short, the program will report that the measurement is invalid. If you still want to display short measurements, increase the waiting time after micturition.
2. Turn off the device for 10 seconds.
3. If both did not work, perform calibration.

Send an email to [email protected] with the title "UROFLOW APP PASSWORD RESET" and tell us your license code in the text and attach the file "iPeeWell.doo" located in the "UroflowFiles" folder.

Read the cleaning section of the User's manual.

1. If the measurement is still on the device, correct the user name and click read. Save.
2. If the first solution does not work, open the file, correct the username and click save.
3. Delete the wrong file in the end.

The mobile app needs permissions to run. For example file access, location, bluetooth, microphone. New versions of Android ask for permission only once. If you were denied permissions on the first run, you must uninstall the app and reinstall it.

The device controls its operation. Applications report errors to the user. ERROR 1: The data is still being processed after the measurement has been made and is not ready for transfer. The request must be repeated.

The device controls its operation. Applications report errors to the user. ERROR 2: This error can occur: if the power supply is defective or insufficient, if there is a failure of the measuring cell or the wire connection to it, and if there is a failure of the analog-to-digital converter. In this case, replace the power source first. We recommend a more powerful power supply that allows currents up to 2A. After changing the power supply, repeat the calibration first. If the error still occurs, the device will need to be serviced.

The device controls its operation. Applications report errors to the user. ERROR 3: No measurement data. This occurs if there is no new measurement data, but its processing and transfer is required.

The device controls its operation. Applications report errors to the user. ERROR 4: The reported weight is over the limit. A data transfer error occurred. The data transfer request must be repeated.

The device controls its operation. Applications report errors to the user. ERROR 5: The measured weight is over the limit. An overload has occurred. The device will no longer work reliably! Device service is required!

The LED light on the device signals the following:
- Device startup: Lights up for a few seconds when switched on, and turns off when the device is ready for measurement.
- Measurement: Constantly lights up during measurement.

The iPeeWell app connects to the uroflowmeter automatically using Bluetooth Low Energy. Please follow these steps in order.

1. If you have previously connected to the uroflowmeter successfully, disconnect the previous device (phone, tablet, or PC) first. Fully close the iPeeWell app on that device and temporarily turn Bluetooth off. The uroflowmeter should have only one active connection. Then restart the uroflowmeter, wait a few seconds, and open the app on the new device.
2. Enable Bluetooth on the smart device. Ensure that Bluetooth itself is enabled. Depending on the device and operating system, enable Bluetooth access for iPeeWell Uroflowmeter in the Bluetooth or Privacy settings.
3. Do not pair the uroflowmeter manually in the Bluetooth device list of your smart device operating system. The app scans for and connects to the compatible BLE uroflowmeter itself. It should advertise as flowscale. If you paired it manually, remove or forget the pairing. Check the manual for your version of the operating system.
4. If you accidentally denied the app permission to use Bluetooth or location services, enable these permissions in the operating system settings. In the iPeeWell app Settings, tap "Delete settings", then restart the app and complete the consent and settings process again. Note that "Delete settings" does not restore operating system permissions; these must be enabled in the operating system settings.
5. Enable "I have the device" in the app. Open Settings in the iPeeWell app, enable "I have the device", and confirm/save the settings. Close and reopen the iPeeWell app after changing this setting. On iPhone, swipe the app away from the app switcher, then start it again. The Bluetooth scan starts when the app opens and this option is enabled.
6. If you selected "Use speech", pressing "Start Measuring" causes the button to disappear and the app waits for your voice command. Read Section "Measurements", in the IFU.
7. Keep the uroflowmeter switched on and close to the smart device. Place the smart device next to the uroflowmeter. Check that the uroflowmeter is powered and that the smart device has sufficient battery power. Restart the uroflowmeter if necessary. Also follow all safety, installation, and warning instructions in Sections "Installation", "Warnings".
8. Rebond is normally not needed when switching from Android to iPhone, or vice versa. A previous Android connection does not transfer its saved device address to the iPhone. In this app, Rebond only replaces the address remembered locally by the current app - it is not a command that resets the uroflowmeter or unpairs the smart device.
9. Follow the instructions in Sections in FAQ "The device does not work!", "The program does not find a device!" of the IFU. If it still does not connect, please send us:
   - smart device model and operating system version
   - iPeeWell app version
   - whether the app displays "Scanning for flowscale" or "Found flowscale" in the bottom status bar
   - whether the previously used smart device can still connect after Bluetooth has been disabled and the uroflowmeter restarted